Resources for Individuals and Families

We are committed to helping individuals and families recover after the COVID-19 crisis. Below are financial and other types of resources available for individuals and families.

The Hidalgo County COVID-19 Mortgage and Rent Relief Program

The Hidalgo County Mortgage and Rent Relief Program is a short-term rental and mortgage assistance program designated to help rural Hidalgo County residents, and those living in Granjeno and Sullivan City, who have been laid off or had their incomes impacted by the spread of COVID-19. Funding for this assistance program comes directly from the Coronavirus Aid, Relief, and Economic Security Act, so only households making 200% or below of the Federal Poverty Level qualify for help.

Note: People living in incorporated areas of Hidalgo County should contact their local municipality to determine if that city is providing rent and mortgage relief under federal CARES Act funding.

Economic Impact Payments
Millions of Americans have already received their Economic Impact Payments (Payments) authorized by the Coronavirus Aid, Relief, and Economic Security Act (CARES Act). The Internal Revenue Service (IRS) continues to calculate and automatically send the Payments to most eligible individuals, however, some may have to provide additional information to the IRS to get their Payments. For more information, visit the IRS website. 


Unemployment Information

Texas Workforce Commission

At present, the U.S. government and Texas legislature have not changed any laws or rules concerning unemployment benefits during the pandemic. However, Department of Labor guidance provides that federal law permits significant flexibility for states to provide Unemployment Insurance (UI) services related to COVID-19. Based on this, TWC will be waiving work search requirements for all claimants and the waiting week for those claimants affected by COVID-19. Also, Extended Benefits (EB) and Disaster Unemployment Assistance (DUA) are NOT available at this time. The Texas Unemployment Insurance (UI) program pays benefits to those individuals who lost their jobs through no fault of their own. TWC determines benefit eligibility based on past wages, why someone lost their job, and ongoing eligibility requirements. For more information, visit Texas Workforce Commission Unemployment Benefit Services FAQ’s.

UPDATE 5/1/2020 Regarding Continued Eligibility for Refusal of Rehire

The Texas Workforce Commission issued guidance to unemployment claimants concerning their continued eligibility for unemployment benefits should they refuse rehire. Because of the COVID-19 emergency, there are reasons benefits would be granted if the individual refused suitable work. Read more here

Apply for Unemployment Benefits

You Will Need:

  • Last employer's business name and address
  • First and last dates (month, day and year) you worked for your last employer
  • Number of hours worked and pay rate if you worked this week (including Sunday)
  • Information related to your normal wage
  • Alien Registration Number (if not a U.S. citizen or national)

After you apply for benefits you should:

  • Set up a Personal Identification Number (PIN)
  • Call the automated phone system, Tele-Serv, at 800-558-8321
  • Select Option 4.  Enter your Social Security Number (SSN), Confirm your SSN, then enter your chosen four-digit PIN, and confirm your PIN.
  • Wait for the message “Your new PIN has been accepted.”

For more information, visit the Texas Workforce Commission website.

Employment Opportunities

Workforce Solutions

Even during these uncertain times, there are many industries that have job opportunities for interested jobseekers. Sign up to view available job listings at Texas Workforce Solutions' website. Other private employment search engines include,, or via individual companies' websites. High-demand jobs currently are in the transportation and grocery industries, and individuals can also apply directly with companies to be flexible, in-demand personal shoppers, delivery drivers, or similar positions in the grocery or transportation industries.

Hidalgo County Community Service Agency

General Assistance

The Hidalgo County Community Service Agency's (CSA) mission is to improve the quality of life and promote self-sufficiency of the low-income and vulnerable households of Hidalgo County by providing effective, efficient, and comprehensive services through partnerships and direct funding. 

Hidalgo County residents may also be considered for a specialized program designed to help break the cycle of poverty. Qualifying residents are provided with the resources they need to address the root causes of poverty. Assistance may be in the form of direct assistance to augment their own efforts or in the form of referrals to other agencies who can address their particular needs. We can help with transportation assistance, testing fees, uniforms, books and even tuition and fees. The results are life changing.

COVID-19 Disaster Assistance

Applicants requesting COVID-19 assistance MUST provide proof of COVID- related financial effect

  • Recent Unemployment Benefit letter
  • Letter from a healthcare provider
  • Letter from Employer
  • Letter from landlord or mortgage company

Utility Assistance

Many individual communities and some companies may be waiving certain fees to assist residents with utility payments during this time. Contact your local city and/or utility district for more information regarding possible assistance for water and wastewater services. Contact your electricity provider directly for information on possible assistance for electricity payments.

Other Assistance

The resources provided herein is for informational purposes only and not an endorsement. Please review relevant information on each website. 

Having trouble paying bills during COVID-19? There’s help available. Billgo gathered a list of businesses & financial institutions offering payment relief during the pandemic.